Frequently Asked Questions
Everything you need to know about your Moon Nude shopping experience.
What is the typical shipping timeframe for my order?
Standard shipping usually takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy for intimate apparel?
For hygiene reasons, we only accept returns on items that are unworn, unwashed, and in their original packaging with tags attached. Returns must be initiated within 30 days of delivery.
How do I find my perfect fit?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for comfort, or you can contact our style team for personalized advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
Are Moon Nude products ethically manufactured?
Yes, we are committed to ethical production. We work exclusively with WRAP-certified factories that ensure fair wages, safe working conditions, and sustainable manufacturing practices.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.